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RAX/SHOES
FREE SHIPPING · ON MOST ORDERS
7-DAY EXCHANGES
100% SECURED PAYMENT

Shipping and Delivery

Processing time: orders are normally processed within 2-3 business days. During higher order volume processing can take up to 4 business days. Business days exclude Saturdays and Sundays. Delivery times below start after processing.

Delivery times

DestinationStandard deliveryShipping cost
United States6-12 business daysFree
Canada6-12 business daysFree
United Kingdom6-12 business daysFree
European Union6-12 business days$6
Australia6-12 business daysFree
United Arab Emirates10-15 business daysFree
Japan10-15 business daysFree

We currently ship to the destinations listed above only. The exact charge for your address is always shown at checkout before you pay.

Carriers and tracking

We use couriers partnered with national shipping providers such as USPS and Canada Post. Your tracking number is emailed when the order ships and usually shows movement within 48 hours. You can follow your parcel any time on our order tracking page.

Customs and import charges

For international orders you are responsible for any customs duties, import taxes or brokerage fees charged by your country. These are not included in the product price or the shipping cost.

Exchanges

We offer exchanges of unworn items within 7 calendar days of delivery. EU and UK consumers also have a 14-day cancellation right. Your statutory rights for faulty or incorrectly supplied goods are unaffected. See our Exchange Policy for the full rules and how to start a request.

Shipping and Delivery | RAX Shoes